The key relationships diagram shows how contract management works across policy, program, and service delivery in Homes Tasmania, and how the different roles are connected.
At the outer level are regulators and peak organisations. These groups interact with Homes Tasmania through policy advice, advocacy, and formal notifications.
The policy function is responsible for overall contracting oversight. It sets strategic direction, oversees procurement, provides policy advice, and receives reporting and feedback. It also provides guidance on processes, service expectations, and performance requirements.
The program function focuses on the practical management of contracts. This includes program and service design, contract oversight for funded organisations, and managing issues and risks. The Commissioning Unit sits in this space and supports the day-to-day application of policy settings.
The service delivery level includes funded organisations, contract managers, lead contract managers, and managers. Funded organisations report through contract managers to lead contract managers and managers.
Alongside formal reporting, there are two-way communication links between organisations and contract managers, between contract managers and the Commissioning Unit, and between program and policy areas. These links support regular engagement, problem-solving, and feedback.
Overall, the diagram shows how policy direction, contract management, and service delivery are connected, with contract managers playing a central role in linking policy, program oversight, and funded organisations.